How are complaints handled?

Question

After you give a negative rating in your personal account, we create a ticket and assign a responsible manager. We clarify the details of the situation with the cleaner and immediately propose a solution that satisfies all parties.

Accepted Answer

After you give a negative rating in your personal account, we create a ticket and assign a responsible manager. We clarify the details of the situation with the cleaner and immediately propose a solution that satisfies all parties.

How are complaints handled?

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