How to cancel an order

We have the most flexible and simplest cancellation system: if more than 4 hours remain before the order, you can simply cancel it in your personal account. If less than 4 hours remain before the order, you can cancel it with a minimum fee for the cleaner (entirely to the cleaner, platform commission is 0%). Cancellation and payment for cancellation are possible with one click in your personal account. If the cleaner has already arrived at the order and it needs to be cancelled, you pay the full service price.